Job Description

IT Specialist

Location: Various Locations (BWI Thurgood Marshall Airport, SRQ Sarasota Bradenton International Airport, PHL Philadelphia International Airport, SXM Princess Juliana International Airport)
Job Category: Information Technology
Minimum Security Clearance: Criminal background check required for serious crimes within the past 10 years.

Slice Wireless Solutions (SLICE) is currently seeking exceptional IT candidates to join our team, with a focus on providing a range of IT services such as engineering, field support, network application deployment and optimization, and operations center support services. The role specifically involves working with wireless networks within airport operations, concessions, travelers, and software and hardware vendors. Daily work will be performed at various airports, including BWI, SRQ, PHL, and SXM. Employee parking can be provided. The successful candidate will report to the Managed Account Director of Airport Operations and will have primary responsibility for overseeing the development and implementation of technology enhancements that improve existing business processes, culture, and customer experiences in response to changing market demands. The employee will lead critical initiatives aimed at improving the efficiency, performance, and effectiveness of systems and processes across all airport divisions.

Job Responsibilities

As the on-site support staff, you will be responsible for various aspects of the end-to-end sales and support. This includes being the primary point of contact for network issues at BWI, SRQ, PHL, SXM, and managing various projects with third-party vendors. You will also project manage proof of concepts and large rollouts in collaboration with third-party vendors and ensure the onboarding of new clients through business development initiatives. Furthermore, you will be responsible for developing practical guidance documents to support onboarding new clients, as well as for relationship management with SLICE’s wireless users, ensuring client satisfaction and retention. In addition to these responsibilities, you will need to ensure that budgets are closely followed and cost control measures are implemented. You will be responsible for ensuring Service Level Agreements are closely monitored across SLICE’s technology solutions on site. You will support the work of the Airport Technology Team in the wider strategy of deploying a state-of-the-art wireless environment. Other duties as required.

More specifically, your role will involve providing technical support for end-user devices, hardware and peripherals support, software network infrastructure, Voice over Internet Protocol (VoIP), and Wi-Fi and other wireless technologies. You will schedule and coordinate customer desk-side installation support, perform hardware or software break/fix activities, and set up and configure new end-user equipment. Additionally, you will document all changes in the Autotask CRM to ensure that all asset and configuration information is up to date, investigate and resolve all connectivity issues related to end-users, site infrastructure, and IT equipment, and execute and maintain IT infrastructure inventory information. You will recommend customer service and IT process support enhancements, research and recommend new technologies and procedures, and provide technical guidance for directing and monitoring information systems operations.

Qualifications

• Technical expertise: An IT specialist must have a deep understanding of hardware, software, and TCP/IP networking systems. They must be proficient in troubleshooting issues related to these systems and be able to identify and implement solutions quickly.

• Analytical skills: IT specialists must have excellent analytical skills to analyze complex problems and identify the root cause of issues. They must be able to evaluate different solutions and select the best one based on their analysis.

• Communication skills: IT specialists need excellent English communication skills to effectively communicate technical information to both technical and non-technical personnel. They must be able to explain technical concepts in a simple and concise manner. Spanish or another second language is a bonus.

• Problem-solving skills: IT specialists must have strong problem-solving skills to identify and resolve complex technical issues. They must be able to analyze and troubleshoot complex problems and develop creative solutions to resolve them.

• Adaptability: IT specialists must be able to adapt quickly to new technologies and systems. They must be willing to learn and stay updated with the latest technologies and trends in the industry.

• Attention to detail: IT specialists must have a keen eye for detail and be meticulous in their work. They must ensure that all tasks are completed accurately and on time.

• Teamwork: IT specialists must work collaboratively with other IT professionals, departments, and end-users to deliver high-quality solutions. They must be able to communicate effectively, share knowledge and expertise, and work together to achieve common goals.

• Time management: IT specialists must be able to manage their time effectively to meet project deadlines and deliver high-quality solutions. They must be able to prioritize tasks and work efficiently to ensure that all tasks are completed on time.

• Physical Demands: walking, lifting (up to 40lbs), carrying, reaching.

Experiences

• Proficiency in supporting a wide range of IT technologies, such as laptops, mobile devices, and more

• Experience in connecting, patching, and repairing Cat6 and fiber infrastructure

• Expertise in installing Cisco switches and establishing complex fiber backbone interconnectivity

• 5+ years of hands-on experience in providing IT support

• An associate’s degree or higher in Computer Science or a related discipline

• Experience working in a secure, professional environment, managing multiple tasks, and prioritizing them effectively

• A team player mentality, with the ability to contribute to a larger team and address mission critical facilities issues and customer requests in a timely manner

• Self-motivation, proactive attitude, and the ability to identify opportunities and develop new ideas

• US Citizenship

• Employment is conditioned on being able to receive and maintain a security badge at BWI, SRQ, PHL, or SXM, as applicable.

Desirable Qualifications

• Specific and relevant experience in the field

• Cisco (CCNA) and/or CompTIA Network+ Certification

• Project management experience or expertise

What We Can Offer You

At our company, we prioritize work-life balance and offer flexible schedules for our employees to achieve quality work while maintaining their personal lives.

We provide competitive health benefits and opportunities for learning and development to support the growth and success of our employees.

Applications and resumes should be sent to the Human Resources Office. Please fill out an application by completing the following form. The position will remain open to applications until filled.